Project Brief & Deliverables
- Concept: An international dental software approached us to help them re-sctructure and re-design their existing product. The software suffered multiple usability issues as well as technical difficulties that needed to be solved in order for the company to be able to scale.
- Problem Discovery: In order to understand the full capacity of the software we spend the first phase of the project testing the product, researching competitors and doing a lot of user interviews. Because the software is adapted to a special skillset and industry, the usability research was necessary to build the empathy for the users. In this phase we also discovered that the software had a potential user case that could take over a bigger market than expected, if executed properly since the competitors weren't up to date.
- Solution Discovery: The Ideation and Prototyping phases of this project required a lot of iterations until it was mature enough to go through usability testing. The usability testing was collected in recordings and then presented to the stakeholders as a desirability report. As a result of this report we found out that some of the new features were too overwhelming for the existing users and we would have to break up these updates into smaller pieces in order for it to be a sustainable transformation. This project is currently undergoing phase 2 of Ideation, Prototyping, Testing and Iterations before Build.
- Methodologies Applied: Usability Research, Usability Testing, Desirability Report.